1. Our 30-day return policy

For purchases from fryvena.com, you can request a change-of-mind return within 30 days of delivery. You do not need to give a reason.

Once you have told us you wish to return your purchase, please send it back within 14 days, using the return arrangements we provide.

This policy is in addition to your statutory rights. Your rights relating to faulty, misdescribed or incorrectly supplied goods are not limited to this 30-day period.

2. Product condition

For change-of-mind returns under our additional 30-day policy, products should be unused for cooking and returned with their supplied accessories.

You may unpack and inspect the product as you would in a shop. Please keep the original packaging where possible and pack the return securely to protect it in transit.

For statutory cancellations, we may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning, where the law permits.

These conditions do not restrict your statutory rights where goods are faulty or not as described.

3. How to start a return

1. Email hello@fryvena.com with your order number or proof of purchase and the items you wish to return.
2. We will provide the return address and arrange a prepaid label or collection.
3. Pack the product securely, including its accessories, and follow the return instructions.
4. Keep your return receipt or collection confirmation until the return is complete.

Please contact us before posting your return so we can arrange the prepaid shipping. You do not need to wait for approval to exercise your statutory right to cancel.

4. Return shipping costs

Fryvena covers return shipping costs, including change-of-mind returns.

This applies to website orders delivered within the UK and to our European delivery destinations. Please use the prepaid label or collection we arrange.

If you wish to use another shipping service, contact us first to agree the arrangements.

5. Damaged, faulty or incorrect products

If your product arrives damaged, develops a fault or is not the item you ordered, contact us at hello@fryvena.com.

Include your order number, a description of the issue and clear photographs where possible. Do not use a product that appears unsafe or damaged.

We will arrange an appropriate remedy, which may include a refund, repair or replacement, in accordance with your statutory rights. Fryvena covers the necessary return shipping costs.

Please tell us about delivery damage promptly so we can investigate. A delay in reporting does not, by itself, remove your statutory rights.

6. Refunds

Refunds are made to the original payment method. We do not charge a restocking fee.

For change-of-mind returns, we will issue your refund within 14 calendar days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

When you cancel your entire order, we also refund any standard outbound delivery charge you paid. Any additional cost for an upgraded delivery service is not refundable unless required by law.

Your bank or payment provider may take additional time to display the refund after we have issued it.

Refunds for faulty goods will be handled within the applicable statutory timescales.

7. Exchanges

If you would prefer another size or product, contact us to discuss availability and arrange the return. We will explain any price difference before proceeding.

8. Missing deliveries

If tracking shows delivery but you have not received your parcel, contact us so we can investigate with the carrier.

A tracking status alone does not remove your rights if the goods have not been delivered to you or someone you nominated.

9. Purchases through other shops

If you purchased through Amazon, TikTok Shop, Facebook, eBay or another retailer, start your return through the shop or platform where you placed the order.

Their return process and any additional benefits may differ. Contact hello@fryvena.com if you need help identifying the correct process.

Our lifetime warranty for eligible purchases is separate from this website return policy. See the warranty section of our FAQ.

10. Cancellation form

You may use the wording below to cancel a website order, but you do not have to. A clear email telling us you wish to cancel is sufficient.

To: Fryvena, using the contact details below.
Email: hello@fryvena.com

I hereby give notice that I cancel my contract of sale for the following goods:

Product(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):

11. Contact details

Please obtain the return instructions before sending goods to ensure they reach the correct return location.